Extensions of Royalty Salon Policy

  • Extensions of Royalty wants you to be satisfied with your salon service and products. In any event that you are not pleased with your service, please inform the salon manager regarding your concerns. We will do our best to accommodate you. Unfortunately, our services and products are non-refundable.
  • Proper maintenance and care of your hair will allow you to get the longest wear out of it. Our retouch service is available and is highly recommended every two to three weeks to properly care for you natural hair and extensions. Proper maintenance will increase the life of your extensions but should be removed after 2 – 3 months.
  • If you are not purchasing hair from Extensions of Royalty, you must bring two packs of 100% human hair.
  • Extensions of Royalty is not responsible for sensitive scalp, tenderness, abrasions or sores due to braids, weaving process or chemical services.   Please inform your stylist of any medical or scalp conditions prior to service. Tightness, discomfort, burning sensation or severe pain is uncommon and could result in bald spots and hair loss and you must return to Extensions of Royalty immediately for removal.
  • We are not responsible for hair loss due to installation, chemical treatments, or hair removal outside of Extensions of Royalty. We recommend that you have this service done professionally at our salon.
  • Clients requiring additional care due to medical conditions should not be left unattended. Please notify our staff of any medical conditions prior to services rendered.
  • Walk-ins are allowed to sign in and leave. You will need to return by the time your name is called, otherwise you will lose your spot and you will need to sign in again.
  • Appointments require a $50 deposit, which is non-refundable if appointment is canceled. A one-time reschedule of appointment is allowed prior to reservation fee being charged. The reservation deposit will be applied to service rendered.
  • Our lobby is reserved for those waiting for a service. Please do not wait for service in the styling areas.
  • No children or men allowed unless being serviced.
  • If you are under the age of 18, you must be accompanied by a parent or legal guardian to approve your service.
  • Extensions of Royalty does not accept personal checks.
  • At check-in a deposit of $50 via credit card or cash is required.
  • Extensions of Royalty is not responsible for lost, stolen items or items left in the salon.
  • Clients who disagree or chose not to adhere or sign our salon policy will not be serviced. Extensions of Royalty has the right not to serve you.
  • Inappropriate language or behavior is prohibited.
  • No pets allowed